Terms of Service

Effective date: August 9, 2026

Last updated: August 9, 2026

1. Who we are

Nexsus Growth ("Nexsus Growth", "we", "us", "our") operates https://nexsusgrowth.com and provides AI automation, workflow automation, messaging automation, and related consulting services. We are based in Bangladesh.

"You" means the person or business using this website or our services.

2. What these Terms cover

These Terms govern your use of this website, the Free AI Automation Audit, our AI assistant Nex, and any other publicly available feature of this site.

Paid services are governed by a separate signed service agreement, statement of work, or order form ("Service Agreement"). Where these Terms and a Service Agreement conflict, the Service Agreement prevails for that engagement.

Website content, pricing pages, case studies, and marketing material are informational. They do not create a binding offer until a Service Agreement is signed by both parties.

3. Free AI Automation Audit

We offer a free audit in which you describe your operations and, optionally, share data such as order or courier exports. The following apply:

a. The audit is provided free of charge and without warranty. Its findings are estimates based on the information you supply.
b. Figures such as time saved, recovered orders, or return on investment are projections, not guarantees. Actual results depend on factors outside our control.
c. You confirm you have the right to share any data you upload, and that it does not contain payment card numbers, national identification numbers, or other sensitive personal data beyond what the audit requires.
d. We process audit data as described in our Privacy Policy. We do not sell it. We may use anonymised, aggregated patterns to improve our services.
e. We may decline to produce an audit, or withdraw one, at our discretion.

4. Services

We deliver services as described in the applicable Service Agreement. Unless that agreement states otherwise:

a. Scope, timelines, and deliverables are defined in the Service Agreement. Anything not listed there is out of scope.
b. We may engage subcontractors or third-party tools to deliver the work. We remain responsible for the work delivered.
c. We do not provide legal, financial, tax, or accounting advice.

5. Fees and payment

a. Fees, currency, and billing frequency are set out in the Service Agreement. Recurring retainers are billed in advance.
b. Payment is accepted through our payment processors. We do not store your full payment credentials.
c. Fees are exclusive of VAT and any other applicable tax or duty, which you are responsible for unless the Service Agreement says otherwise.
d. Overdue payment may result in suspension of services after written notice. We will not delete your data during a suspension.
e. Setup fees and work already performed are non-refundable unless the Service Agreement provides otherwise.

6. Your responsibilities

a. Provide accurate information and timely access to the accounts, pages, and systems required to deliver the work.
b. Maintain your own accounts with third-party platforms, and comply with their terms.
c. Obtain any consent required by law before we process personal data belonging to your customers.
d. Review automated messages, order records, and other AI-generated output before relying on them for decisions that affect your customers or your money.

7. Third-party platforms

Our services often operate on platforms we do not control, including messaging platforms, advertising platforms, courier and logistics providers, payment providers, and hosting providers.

a. You are responsible for complying with those platforms' terms.
b. If a platform changes its policies, pricing, rate limits, or availability, or suspends your account, the affected part of our service may stop working. This is not a breach of these Terms by us.
c. We will tell you promptly if a platform change materially affects your service, and will work with you on alternatives where one exists.

8. Automated and AI-generated output

Our services use automated systems, including large language models, to read messages, draft replies, extract order details, assess risk signals, and produce reports.

a. These systems can make mistakes. They can misread text, misclassify an order, or produce a reply that is inaccurate or inappropriate for the situation.
b. AI-generated output is a draft and a recommendation. It is not a decision and not professional advice.
c. Risk signals, fraud indicators, and order-confidence scores are probabilistic. They are not verified facts about any person, and they must not be used as the sole basis for refusing service to a customer.
d. You remain responsible for messages sent, orders confirmed, and shipments booked through systems we build for you. We will configure appropriate review steps where you ask for them.
e. We do not warrant that automated output will be accurate, complete, or fit for a particular purpose.

9. Acceptable use

You agree not to:

a. attempt unauthorised access to our systems, accounts, or data;
b. scrape, crawl, or extract data beyond ordinary use of this site;
c. probe, scan, or test our security other than as permitted under our Security page;
d. send unlawful, deceptive, harassing, or infringing content through systems we operate;
e. use our services to send unsolicited bulk messages in breach of applicable law or platform rules;
f. reverse engineer, resell, or sublicense our software or tooling without written permission.

We may suspend access for a breach of this section, with notice where practical and immediately where necessary to protect our systems or others.

10. Intellectual property

a. We retain ownership of our pre-existing materials, software, tooling, templates, prompts, and internal platform, including any improvements to them.
b. On full payment, you receive a licence to use the deliverables produced for you under the applicable Service Agreement, for your business purposes.
c. Deliverables may include third-party or open-source components licensed under their own terms.
d. Your data, your customer data, and your brand assets remain yours. We claim no ownership of them.
e. We will not name you as a client, publish a case study, or use your logo without your written permission.

11. Confidentiality

Each party will keep the other's non-public business information confidential, use it only to perform or receive the services, and protect it with reasonable care. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

This obligation continues for three years after the engagement ends.

On termination, each party will, on the other's written request, return or destroy the other's confidential information, except where it must be kept by law and except for copies held in routine encrypted backups. Backup copies remain subject to this section until they are deleted in the ordinary course of our retention schedule.

12. Data protection

We process personal data as described in our Privacy Policy, which forms part of these Terms. Where we process personal data on your behalf as part of a paid engagement, the applicable Service Agreement or a separate data processing addendum sets out the terms. We will provide a data processing addendum on request, reflecting the data protection requirements that apply to that engagement.

13. Warranties and disclaimers

a. We will perform services with reasonable skill and care.
b. Except as stated in section 13(a) and in any Service Agreement, this website and our services are provided "as is" and "as available", to the fullest extent permitted by law.
c. We do not warrant uninterrupted or error-free operation of this website or of any automation, and we do not guarantee any specific business outcome, sales figure, or return on investment.

14. Limitation of liability

a. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
b. Subject to 14(a), neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of anticipated savings.
c. Subject to 14(a), our total liability arising out of or in connection with an engagement is limited to the fees you paid us for that engagement in the twelve months before the event giving rise to the claim.
d. For the free website, the Free AI Automation Audit, and any other service provided at no charge, our total liability is limited to the maximum extent permitted by law.

15. Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from:

a. content, data, or instructions you supply;
b. breach of applicable law or platform terms through systems operated on your behalf;
c. failure to obtain the consent required to process your customers' personal data.

We will notify you promptly of any such claim and cooperate reasonably in its defence. This section does not apply to our own negligence or breach.

16. Termination

a. Either party may end an engagement as set out in the Service Agreement.
b. Either party may end an engagement immediately on written notice if the other commits a material breach and does not fix it within thirty days of being told.
c. On termination you must pay for work performed up to the termination date.
d. On request within thirty days of termination, we will provide a copy of your data in a commonly used format and then delete our working copies, except where we must keep records by law and except for copies held in routine encrypted backups, which are deleted in the ordinary course of our retention schedule.

17. Changes to these Terms

We may update these Terms. The "Last updated" date at the top will change. For material changes affecting an active paid engagement, we will give written notice. Continued use of this website after an update means you accept the revised Terms.

18. Governing law and disputes

These Terms are governed by the laws of Bangladesh. The courts of Bangladesh have exclusive jurisdiction, unless a signed Service Agreement specifies otherwise.

Before starting legal proceedings, both parties agree to try to resolve the dispute in good faith by contacting the other in writing and allowing thirty days to respond.

19. General

a. If any provision is found unenforceable, the rest remains in force.
b. Failure to enforce a provision is not a waiver of it.
c. Neither party may transfer its rights or obligations without the other's written consent, except to a successor of substantially the whole business.
d. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

20. Contact

Questions about these Terms: hello@nexsusgrowth.com
Security reports: security@nexsusgrowth.com